Overview

Zoom is an easy-to-use, mobile-friendly, video and audio conferencing service. The ability to host online meetings with up to 100 participants is available at no cost to Carolina faculty, staff, and students.

A growing number of campus groups use Zoom for remote conferencing. Enhanced features are available to University units participating in the UNC-Chapel Hill Campus Zoom Partnership at additional cost.

On August 6, 2018, Zoom replaced Blackboard Collaborate as the web conferencing solution for Sakai users. Learn how to use Zoom with Sakai 


Features

  • High-quality video, audio, screen sharing with a stable connection for up to 100 participants
  • Chat, polling, presence indicators, and break-out rooms
  • Display up to 25 video windows per screen
  • One click to start or join meetings
  • All features available on desktops/laptops and mobile devices
  • Learn more about Zoom’s features

Who is eligible for a Zoom account?

All current UNC-Chapel Hill faculty, staff, and students are eligible for a Zoom Pro license. All Zoom accounts will be created with your onyen@email.unc.edu email address. 


Getting started

Before you can use Zoom, you must install the Zoom software for your device. Software is available from the Zoom Download Center. You can also find from the Zoom Download Center an Outlook plug-in and Firefox and Chrome extensions that will allow you to start or schedule a meeting with one click. 

It’s a good idea to install that software ahead of time so it doesn’t delay your first meeting; however, if you haven’t yet done that, Zoom will automatically start downloading the application to your device. You will need to install the downloaded application before you can start your meeting.

After opening the Zoom Meeting client, select the option to Sign in with SSO.


Support, tutorials, and training

Zoom provides around the clock technical support by phone, chat, and request form. For troubleshooting log in issues, contact the ITS Service Desk. 

The Zoom Support Center offers help documents and video tutorials. You can also register for live training or view recorded training sessions 


FAQs

A: You can click the “Create account” button above or go to the zoom sign in page.
A: Up to 100 participants can participate in a standard UNC Zoom Meeting, including hosts. Contact your department’s IT support if you have a need to accommodate a larger number of participants.
A: Contact your local IT support to find out if Zoom webinar hosting is available for your School or Department.  
A: You can use Zoom to schedule meetings and then paste the meeting invitation into a Sakai announcement or other Sakai tool or resource. Learn more about using Zoom with Sakai.
A: You can find the email address associated with your Zoom account on your My Profile page.
A: You can go to the Zoom status page to check for service outages.